Product

Changelog

Every update, improvement, and fix — documented. We ship every 2–4 weeks.

New
Improved
Fixed
Security
v2.4.0Major
94%Tamil STT accuracy
15 January 2026

Sarvam AI integration + Tamil & Telugu voice support

The Voice Agent now speaks Tamil and Telugu natively, with significantly improved accuracy for South Indian English accents. This release also brings a redesigned analytics dashboard with real-time conversation monitoring.

NEWVoice Agent: Tamil and Telugu language support via Sarvam AI STT integration
NEWVoice Agent: Real-time call transcript visible in dashboard during live calls
NEWAnalytics: Redesigned dashboard with hourly conversation volume charts
NEWAnalytics: New "Top unanswered questions" report to identify knowledge base gaps
IMPROVEDVoice Agent: Reduced average end-to-end latency from 920ms to 743ms
IMPROVEDWhatsApp Agent: Faster knowledge base search — response time reduced by 35%
IMPROVEDDashboard: Mobile-responsive layout for all analytics pages
FIXEDWhatsApp Agent: Fixed issue where appointment confirmations were sent twice in some timezone configurations
FIXEDSDR Agent: Fixed CRM sync delay when HubSpot API rate limits were hit
v2.3.0Major
22%Avg reply rate with IndiaMart leads
2 January 2026

SDR Agent: IndiaMart lead scraping + Pipedrive integration

The SDR Agent can now source leads directly from IndiaMart in addition to LinkedIn. We've also added native Pipedrive CRM integration and a new email reply categorisation system that automatically sorts responses by intent.

NEWSDR Agent: IndiaMart lead scraping — find buyers by product category, location, and company size
NEWSDR Agent: Pipedrive CRM integration — leads, contacts, and deals sync automatically
NEWSDR Agent: Email reply categorisation — auto-sorts replies into Interested, Not Now, Wrong Person, Unsubscribe
NEWSDR Agent: Follow-up sequence builder — create multi-step email sequences with custom delays
IMPROVEDSDR Agent: Email personalisation quality improved — now references prospect's LinkedIn activity and recent company news
IMPROVEDBilling: Overage alerts now sent at 80%, 90%, and 100% of plan limits
FIXEDSDR Agent: Fixed issue where Cal.com meeting links expired before the meeting date in some configurations
FIXEDDashboard: Fixed incorrect conversation count display for accounts with multiple WhatsApp numbers
v2.2.1Security
18 December 2025

Security patch: session token hardening

This patch release addresses a session management improvement identified during our internal security review. No customer data was affected. We recommend all users log out and log back in to refresh their session tokens.

SECURITYStrengthened session token entropy and rotation policy
SECURITYAdded additional rate limiting on authentication endpoints
FIXEDResolved edge case in CSRF token validation for Safari users
v2.2.0Major
2.3xAvg campaign reply rate vs. single variant
5 December 2025

WhatsApp campaign builder + A/B testing

You can now create, schedule, and A/B test WhatsApp broadcast campaigns directly from the dashboard. The new campaign builder includes audience segmentation, template management, and a performance analytics view.

NEWWhatsApp Agent: Campaign builder — create and schedule broadcast messages to contact segments
NEWWhatsApp Agent: A/B testing for message templates — test up to 3 variants simultaneously
NEWWhatsApp Agent: Audience segmentation — filter contacts by last interaction date, conversation outcome, and custom tags
NEWWhatsApp Agent: Campaign analytics — open rates, reply rates, conversion rates per campaign
IMPROVEDWhatsApp Agent: Template approval workflow — submit templates for Meta approval directly from dashboard
IMPROVEDKnowledge base: Support for website URL crawling — paste a URL and the agent indexes the page content automatically
FIXEDVoice Agent: Fixed WhatsApp follow-up not sending when call ended via customer hang-up (vs. agent end)
v2.1.0Minor
14 November 2025

Human handoff improvements + Zoho CRM sync

The human handoff experience has been significantly improved — agents now pass full conversation context to your team, and you can configure custom escalation triggers. Zoho CRM integration is now generally available.

NEWWhatsApp Agent: Configurable escalation triggers — keywords, sentiment signals, or unanswered question count
NEWWhatsApp Agent: Human handoff includes full conversation transcript and AI-generated summary
NEWIntegrations: Zoho CRM — contacts, leads, and activities sync in real time
NEWSettings: Data retention configuration — set custom retention periods per data type
IMPROVEDWhatsApp Agent: Hinglish detection improved — agent now switches to Hinglish automatically when customer uses it
IMPROVEDVoice Agent: Post-call WhatsApp message now includes call duration and a link to the transcript
FIXEDBilling: Fixed incorrect overage calculation for accounts that upgraded mid-billing-cycle
FIXEDSDR Agent: Fixed LinkedIn scraping timeout for profiles with non-standard URL formats
v2.0.0Major
< 800msVoice latency at launch
1 October 2025

Voice Agent launch + multi-agent dashboard

The biggest release in SpycAI's history. The Voice Support Agent is now generally available, supporting inbound and outbound calls via Twilio and Exotel. The dashboard has been rebuilt to manage all three agents from a single view.

NEWVoice Agent: General availability — inbound and outbound calls via Twilio and Exotel
NEWVoice Agent: Hindi and English support with Deepgram STT
NEWVoice Agent: Automatic PII redaction on all call transcripts
NEWVoice Agent: Post-call WhatsApp follow-up with conversation summary
NEWDashboard: Unified multi-agent view — manage WhatsApp, SDR, and Voice from one screen
NEWDashboard: Cross-agent analytics — see total conversations, resolution rates, and ROI in one place
NEWBilling: Usage-based overage billing for voice minutes
IMPROVEDPlatform: Complete UI redesign — faster, cleaner, and mobile-friendly
v1.5.0Major
12 August 2025

SDR Agent launch + HubSpot integration

The AI SDR Outreach Agent is now generally available. Automate LinkedIn prospecting, personalised email outreach, BANT qualification, and meeting booking. HubSpot CRM integration ships with this release.

NEWSDR Agent: General availability — LinkedIn lead scraping, personalised outreach, BANT qualification
NEWSDR Agent: Cal.com meeting booking integration
NEWSDR Agent: HubSpot CRM integration — contacts and deals sync automatically
NEWSDR Agent: Email reply monitoring and automated follow-up sequences
IMPROVEDWhatsApp Agent: Knowledge base now supports PDF, Word, and plain text uploads up to 50MB
IMPROVEDWhatsApp Agent: Appointment booking now supports multi-day availability windows
FIXEDWhatsApp Agent: Fixed message delivery failure for numbers with country code formatting variations
v1.0.0Major
71%Resolution rate at launch
15 May 2025

WhatsApp Sales Agent — general availability

SpycAI launches publicly. The WhatsApp Sales Agent is now available to all customers. Automate customer conversations, qualify leads, and book appointments — in Hindi, Hinglish, and English.

NEWWhatsApp Sales Agent: General availability
NEWWhatsApp Agent: Hindi, Hinglish, and English language support
NEWWhatsApp Agent: Lead qualification flows with custom question sequences
NEWWhatsApp Agent: Cal.com appointment booking integration
NEWWhatsApp Agent: Knowledge base with PDF and FAQ upload
NEWDashboard: Conversation analytics, resolution rates, and agent performance
NEWBilling: Razorpay (INR) and Stripe (USD) payment integration
NEWPlatform: 7-day free trial with full Growth plan access

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